Return Policy
Return Policy - The Fair Play Assurance
1. Opening Whistle - Your Right to Return
Welcome to Zaperun, where we believe in fair play. We understand that sometimes the match doesn't go as planned. If you find yourself needing a substitution, our Return Policy is here to ensure a smooth game.
2. Substitution Window - 30 Days Playtime
You have a 30-day window to request a substitution. If your product doesn’t fit the game plan or arrives with a red card, let us know within this period, and we'll get the substitution process rolling.
3. Captain's Call - Condition of the Team
Before you request a substitution, make sure your team (product) is in its original playing condition – unworn, unused, and with all tags attached. We can't accept substitutes that have been benched for too long or played in muddy fields.
4. Referee Review - Inspection Process
Upon receiving your substitution request, our referees (inspection team) will review the product. If it passes the fair play check, we'll proceed with your requested substitution.
5. Winning Substitutions - Replacement or Refund
You have two substitution options: a replacement or a refund. Choose the play that suits your strategy. We'll work swiftly to process your request and get you back in the game.
6. Shipping Scores - Return Shipping Costs
If the substitution is due to a fault on our end (like a wrong product or defect), we'll cover the return shipping costs. However, if it's a tactical decision on your part, you'll be responsible for the return shipping fees.
7. Benchwarmers - Non-Returnable Items
Certain items are benchwarmers and can't be returned. Personalized products, intimate apparel, and items marked as final sale are among them. Check the product details before adding them to your lineup.
8. Goal Celebrations - Refund Processing
If you choose the refund play, it will be processed using the original payment method. Celebrate the goal of a successful substitution, but note that the time it takes for the refund to hit your account may vary.
9. VAR (Video Assistant Referee) - Exchanges
If you prefer an exchange, reach out to our customer support team. They'll assist you in finding the perfect replacement, just like VAR in football assists the referees.
10. Injury Time - Late Returns
Late returns may enter injury time. We'll still review them, but substitutions requested after the 30-day window may be subject to additional scrutiny. The ball is still in play, but it's worth noting.
11. Fair Play Charter - Abuse and Misuse
We champion fair play. Any misuse or abuse of our Return Policy may result in a red card – we reserve the right to refuse future substitutions to individuals violating our fair play charter.
As you navigate the playing field of Zaperun, rest assured that our Return Policy is designed with fairness in mind. It's your ticket to a hassle-free substitution game. So, lace up those cleats, strategize your plays, and enjoy the game with confidence!